UNDERSTANDING YOUR COVERAGE
Bertrand Plumbing & Heating Inc Protection Plan Terms & Conditions
Relax. Everything you need to know is all right here in black and white.
Your Consent Regarding Information:
You consent to our collection of your credit, financial and related personal information, and to the exchange of this information between us, credit bureaus, financial institutions, our subsidiaries and affiliates and other persons with whom you have had or may have financial dealings, and to our use of this information for the purposes of: verifying and evaluating your creditworthiness and other information you provide to us in connection with your account (including verifying your identity for regulatory compliance purposes); establishing, servicing and collecting on your account; providing the products and services you request; providing credit references; communicating with you for these purposes; and meeting legal, regulatory, audit, processing and security purposes, and as otherwise permitted or required by law. In addition to the purposes above, we and our affiliates assume that you consent to our use of your contact information to provide you with occasional information about other products and services offered by us or our affiliates. However, you may refuse consent for this purpose by contacting us within ten (10) days after you receive a copy of your bill or service agreement, at 613-443-3090
To request access to or correction of your personal information, or for more information about our privacy practices, contact Roxanne Bertrand at Bertrand Plumbing & Heating Inc 195 Bay street, On K0A 1W1
CUSTOMER REWARDS*
As a Bertrand Plumbing & Heating Inc Maintenance Plan customer, you may be eligible for certain exclusive benefits and offers. To inquire about the benefits and offers that may apply to you, please call
613-443-3090. Thank you for choosing Bertrand Plumbing & Heating Inc. We look forward to servicing your home future comfort needs.
For more details on your plan benefits call:
613-443-3090 • www.BertrandPlumbing.com
Keeping your home comfort equipment worry-free
Thank you for choosing Bertrand Plumbing & Heating Inc. We look forward to covering your home with a maintenance plan.
The Terms and Conditions of coverage under your Plan are documented below. Please keep this copy for your reference. Remember, as set out in the Terms and Conditions, your Maintenance Plan coverage includes:
• Year-round protection from most expensive and unexpected repair costs*
• Discount on Parts & Labour
• Priority Service
• Service by our Professionally Certified Service Technicians
*Subject to plan Terms and Conditions
OTHER TERMS
• We will not reimburse you for the costs of services or parts replacement performed by contractors that have not been authorized by us.
• Except as specifically provided, your plan coverage is non-refundable. Your plan coverage is not transferable to another residence or a new home owner.
• We have the right to change, from time to time, any term that applies to your plan, including any plan rates and charges, by sending you prior notice of the change and such change will be effective 30 days after the date set out in that notice.
• We may sell, assign or otherwise dispose of, or grant a security interest in, all or part of our right and interest in this agreement to anyone else, without notice to you or your consent. To the extent not prohibited by law, you will not assert against any transferee any claims, defences, set-offs, deductions or counter-claims which you may now or in the future be entitled to assert against us. The costs of redecoration and restoration costs required as a result of any work performed in connection with any of the Plans are not covered. This includes wall-coverings, drywall, plaster, wallpaper, paint, floor coverings, tile, cabinetry, countertops, landscaping or repair of any structural or cosmetic defects.
HEATING & COOLING PROTECTION PLANS – TERMS AND CONDITIONS SERVICES COVERED
Heating Plan Coverage & Benefits:
Cover the diagnosis and repair, replacement or adjustment, as we determine necessary, of specified parts within your “heating unit” (if your plan includes a “Heating Protection Plan”) and “cooling unit” (if your plan includes a “Cooling Protection Plan”) subject to the exceptions noted below. For parts and services included in the Comfort Heating/Cooling Protection Plans, you are protected from all labour and part replacement costs, up to the limits described below.
Air Conditioning Plan Coverage & Benefits:
If your plan includes a “Heating Protection Plus Maintenance Plan” same coverage as Heating Protection Plans plus a 21-point annual check-up and cleaning of your “heating unit” including a safety test for carbon monoxide. “Flushing of the heat exchanger” or “additional cleaning” that is required due to insufficient maintenance prior to entering into a service maintenance agreement with Bertrand Plumbing & Heating Inc. is excluded from coverage and will be charged to you at our standard labour rate (currently $149). Boiler system drainage and refill are excluded from any Heating Protection Plan or Plus Maintenance Plan coverage.
If your plan includes a “Cooling Protection Plus Maintenance Plan” same coverage as a Cooling Protection Plan, plus an annual check-up and cleaning of your “cooling unit.” The costs to diagnose (in effect at that time) and replace any defective parts which have caused a refrigerant leak are included in your Cooling Protection Plan or Plus Maintenance Plan including refrigerant recovery, vacuuming and refill. Additional cleaning that is required due to insufficient maintenance prior to entering into a service maintenance agreement with Bertrand Plumbing & Heating Inc. is excluded from coverage and will be charged to you at our standard labour rate (in effect at that time). Although we may attempt to remind you from time to time of any annual check-up or cleaning to which you may be entitled, we are not obligated to do so and you are responsible for contacting us to arrange any such annual check-up or cleaning at a mutually convenient time. We will not be responsible for any annual check-up or cleaning that is not provided due to you failing to contact us.
CANCELLATION
Your plan is in effect for a one month term, which term shall automatically be renewed for successive one month terms until canceled by either us or by you upon written notice. To the other party. Cancelling will be effective on the date written notice is given unless the party giving the notice indicates otherwise within such notice.
If you cancel this Agreement, you will remain liable to us for any outstanding amounts owing on your account. In the event that we cancel this Agreement, our liability will be restricted to a refund, if any, of the unexpired portion of any payments made, and to completing any repairs or parts replacements covered by your plan for which you have notified us up to the date of the termination of this Agreement.
BILLING AND PAYMENT
Your bill will be sent by us to you on a quarterly basis or, if permitted by us, on a monthly basis. Your charges are due 15 days after the bill issue date on your bill. A bill may not be sent to you if we believe that you have a credit balance. For your convenience, we have arranged the various payment options. Your payment may be made by cheque or money order payable to Bertrand Plumbing & Heating Inc and, so long as there is no interruption in postal service, sent by mail to Bertrand Plumbing & Heating Inc 195 Bay Street, Embrun On K0A 1W1. Cash should not be sent through the mail. The Plan services are provided for your personal use. You may cancel this authorization upon 30 days written notice to us, however, you remain obligated to pay all amounts due or owing under your Plan. You have certain recourse rights if any debit that we draw does not comply with this authorization. You will pay us on demand interest on all amounts payable by you (including interest) and not paid when due, both before and after judgment, at a rate equal to 2% per month (or 26.8% per annum), compounded monthly. You will be charged $50 for any cheque that is returned unpaid by your bank.
If more than one customer is named on the front of your bill, you understand that each of you is individually liable, and all of you are collectively liable, for all obligations imposed on you by this Agreement.
NOTICE OF CHANGES
You agree to promptly inform us of any change of your mailing address at least 30 days in advance of such change. Notice of any change should be sent to Bertrand Plumbing & Heating Inc. 195 Bay Street, Embrun on K0A 1W1 or call us at 613-443-3090
UNAVAILABLE PARTS and PART REPLACEMENT
If a part is unavailable, we will attempt to obtain a replacement part or an equivalent substitute as quickly as possible, but limited availability of certain parts may result in delays from time to time. In particular, but without limitation, we may not be able to readily or locally obtain parts. In the unusual event that we cannot provide a part replacement or an equivalent substitute, we will not be liable for such part replacement, equivalent substitute or for any resulting damages. Parts replacement or equivalent substitutes are solely at our discretion.
Any part that is found to be defective and is replaced under your plan coverage becomes our sole property and may be disposed of at our discretion.
LIMIT ON LIABILITY
We are not the manufacturer or supplier of the heating unit and the cooling unit and we make no representations, warranties or conditions as to the performance of such equipment or system. We will not be liable for any loss, damage or injury of any type arising out of or related to your Plan or caused or contributed in any way by the use and operation of the heating unit and/or the cooling unit or any indirect, incidental, special or consequential damages, even if reasonably foreseeable. If we are not able to perform any of our obligations under this Agreement because of circumstances or events beyond our control, we shall be excused from the performance of such obligations for the duration of such circumstances or events and we shall not be liable to you for such failure to perform. These plans are not insurance and do not cover any losses, repairs or replacements arising from abuse, accidental or deliberate damage, theft, vandalism, fire, flood, freezing, earthquake, other natural disasters, acts of war, acts of God, unauthorized repair, if the equipment has been turned off, improper thermostat setting, or household electrical problems.
You will indemnify us from all claims, losses and costs that we may suffer or pay, or may be required to pay, including legal expenses, in connection with the heating unit, the cooling unit your Plan or the use and operation of either the system or unit, including any claims against us for any injury or death to individuals or damage to property. You will pay, when due, all taxes and other charges imposed by any governmental authority on or in connection with this Agreement or your payments made under it.